Refund policy

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility

To be eligible, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

For hygiene reasons, compression wear that has been worn or washed cannot be returned. Trying your item on briefly, the way you would in a fitting room, is completely fine.

Start a Return

Please email us at help@veylahealth.com with your order number to initiate your return or exchange.

Return Address (only after approval)

Please do not send items back without initiating a return first. If your return is accepted, you'll receive a return shipping label and instructions.

Shipping Costs

  • Original shipping fees are non-refundable.
  • If your item is defective, damaged, or we sent the wrong item, contact us first so we can make it right.

Damages & Issues

Please inspect your order upon delivery and contact us immediately at help@veylahealth.com if the item is defective, damaged, or you received the wrong item. We'll evaluate the issue and provide next steps.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Items that have been worn or washed
  • Gift cards and sale items (final sale)

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement.

Sizing Exchanges

Compression should feel snug but never painful. If your size isn't right, email us at help@veylahealth.com and we'll help you find the correct fit before you reorder.

EU 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition (unworn, unwashed, with tags, and in original packaging) and include proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at help@veylahealth.com.